1. Overview

At GeniusProject.store, we strive to deliver high-quality software projects that meet your academic requirements. This refund policy outlines the conditions under which refunds may be considered for our services.

2. Non-Refundable Deposit

Purpose of Deposit

• Secures your project slot in our development queue
• Covers initial project analysis and PRD generation
• Demonstrates commitment to proceed with the project
• Compensates for administrative and setup costs

When Deposit is Charged

• Immediately upon confirmation of PRD and project details
• Before any development work begins
• Regardless of subsequent project changes or cancellation

3. Mid and Final Payment Refunds

Eligible Circumstances

Refunds for mid and final payments may be considered in the following exceptional situations:

• Service Failure: We are unable to deliver the agreed project scope
• Technical Issues: Fundamental technical problems that cannot be resolved
• Breach of Contract: We fail to meet agreed-upon terms and timelines
• Force Majeure: Unforeseen circumstances preventing project completion

Non-Eligible Circumstances

• Change of mind after development has started
• Academic policy changes at your institution
• Personal circumstances or financial difficulties
• Dissatisfaction with completed work that meets specifications
• Late requirement changes that affect project scope

4. Refund Process

How to Request a Refund

1. Contact Us: Email admin@geniusproject.store with your refund request
2. Provide Details: Include project ID, payment details, and reason for refund
3. Documentation: Submit any supporting documents or evidence
4. Review Process: We will review your request within 3-5 business days

Required Information

• Full name and email address used for the project
• Project ID or transaction reference number
• Detailed explanation of the refund request
• Payment receipt or transaction proof
• Any relevant communications or documentation

5. Refund Timeline

Processing Time

• Review: 3-5 business days to assess eligibility
• Approval: 2-3 business days for approved refunds
• Processing: 5-10 business days for payment to reflect in your account
• Bank Processing: Additional 2-5 days depending on your bank

Refund Methods

• Refunds will be processed to the original payment method
• Bank transfers for large refund amounts
• UPI refunds for smaller amounts (where applicable)
• Credit card refunds may take longer due to bank processing

6. Partial Refunds

When Partial Refunds Apply

• Partial Delivery: Some project components completed successfully
• Scope Reduction: Project requirements reduced after payment
• Mutual Agreement: Both parties agree to partial completion
• Service Issues: Problems affect only part of the project

Calculation Method

• Based on percentage of work completed
• Considers value of deliverables already provided
• Accounts for resources and time invested
• Subject to mutual agreement and documentation

7. Project Cancellation

Client-Initiated Cancellation

• Before Development: Only deposit is forfeited
• During Development: Charges for completed work apply
• After Demo: Mid payment typically non-refundable
• Near Completion: Final payment may be required

Company-Initiated Cancellation

• Full refund of all payments except processing fees
• Delivery of any completed work components
• Detailed explanation of cancellation reasons
• Assistance in finding alternative solutions

8. Dispute Resolution

Internal Resolution

• Good faith negotiations to resolve refund disputes
• Escalation to senior management for complex cases
• Mediation services for deadlock situations
• Documentation of all resolution attempts

External Resolution

• Consumer protection forums (if applicable)
• Legal proceedings as a last resort
• Arbitration through agreed neutral parties
• Court jurisdiction as specified in Terms & Conditions

9. Special Circumstances

Academic Issues

• Institution policy changes after project start
• Academic calendar modifications
• Submission deadline changes beyond our control
• Course requirement modifications

Technical Challenges

• Third-party service unavailability
• Platform or technology changes
• Integration issues with external systems
• Unforeseen technical limitations

10. Contact Information

For refund requests or questions about this policy:

• Email: admin@geniusproject.store
• Subject Line: "Refund Request - [Your Project ID]"
• Response Time: Within 24-48 hours
• Business Hours: Monday to Friday, 9 AM to 6 PM IST